Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Wild Wonder Co. will be completed when we email you to confirm the goods have been dispatched or are ready for pick up.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cayncelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refundj once the products have been returned to us.
Most orders will be made and dispatched within 1-4 weeks. During busy periods, for custom orders or large orders you will be notified of any delays or if we expect that the processing time will be longer than usual. Payments Payments can be made by via PayPal and all major debit and credit card providers. Payment will be debited from your account upon placing your order by Wild Wonder Co. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using PayPal or Stripe, both secure online payment gateways that encrypts your card details in a secure host environment.
We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site. Promotion Codes Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. Promotion codes are not to be used towards any order containing a custom fabric charge, where special fabrics must be ordered in for you.
You must contact us ASAP if you wish to cancel your order. Custom orders cannot be cancelled if your order has already been started. We will do our best to accommodate all your needs and requirements however this will not be possible if production has already started. Please contact us with any questions or concerns before placing an order or as soon as possible after.
When purchasing a product using the Services you are making a contract with Wild Wonder Co. Orders You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging in a contract with Wild Wonder co.
All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorization for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms. We may refuse to process and therefore accept a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun. After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order. Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.
When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times.
You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.
Everything is shipped from our home in Garden River Ontario Canada using Canada Post. Many of our items are ready to ship and will be shipped out in 3-4 business days. Made to order items will have the turnaround time listed with the item. All parcels are sent expedited, tracked and insured and are subject to Canada Posts shipping times. All orders will include tracking that will be included in your confirmation email.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ALL BOOTIES AND TEETHING PRODUCTS ARE FINAL SALE. Please refer to our bootie size chart to ensure you are ordering the correct size. To be eligible for a return, your item must be unused and in the same condition that you received it. Gift Cards returns are not accepted. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery is not eligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
We only replace items if they are defective or damaged. We cannot guarantee that the same item you originally ordered will be available for exchange. If that is the case you will be given store credit for the amount of the item. If you need to exchange it for the same item, send us an email at kara@wildwonderco.ca and send your item to: Wild Wonder Co, 8 Wabossa Street, Garden River Ontario, Canada, P6A 6Z8
To return your product, you should mail your product to: Wild Wonder Co, 8 Wabossa Street, Garden River, Ontario, Canada, P6A 6Z8 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
